Welcome to PetVitae Labore Ltd. These Terms & Conditions govern your use of our website, purchases, and any subscriptions you enter into with us. By using our website or placing an order, you agree to these Terms.
PetVitae Labore Ltd is a company registered in England and Wales.
Company number: 15791730
Email: support@petvitae.com
Our products are nutritional supplements designed to support general pet wellbeing. They are not veterinary medicines and are not intended to diagnose, treat, cure, or prevent any disease.
You should always consult a qualified veterinarian before using any supplement, particularly if your pet has a medical condition, is taking medication, or has known sensitivities.
Full details are available in our separate Disclaimer.
You must be at least 18 years old and legally capable of entering into a binding contract.
When you place an order, you are making an offer to purchase. We may accept or reject orders at our discretion.
Orders are only confirmed once we send an order confirmation or dispatch confirmation.
We may cancel orders where there are pricing errors, suspected fraud, stock issues, or other reasonable grounds.
Prices are shown at checkout and must be paid in full before dispatch.
We reserve the right to correct pricing errors at any time.
Subscription products renew automatically at the frequency selected at checkout. By subscribing, you authorise recurring payments until cancellation.
You may cancel at any time before your next billing date via your account or by contacting us.
Orders already processed before cancellation will still be fulfilled and charged.
If a payment fails, we may retry, pause, or cancel your subscription.
We may adjust subscription pricing or benefits. Where required, we will notify you in advance.
We reserve the right to cancel subscriptions or restrict accounts where misuse, excessive returns, or fraudulent behaviour is detected.
Orders are typically processed within 1–2 working days.
Delivery times are estimates and not guaranteed.
You are responsible for providing accurate delivery details. We are not liable for losses caused by incorrect information.
Failed deliveries may result in additional charges for redelivery or deductions from refunds.
If your order is delayed or lost, we will investigate with the carrier and provide a fair resolution.
Risk passes to you once the goods are delivered.
You are responsible for customs duties, taxes, and compliance with local laws.
You may cancel your order within 14 days of receiving goods. You then have 14 days to return them.
Opened supplements or hygiene-sensitive goods cannot be returned unless faulty.
If items are faulty or not as described, we will provide a repair, replacement, or refund as appropriate.
Refunds are issued after inspection. We may reduce refunds where goods have been handled beyond what is necessary.
Standard delivery may be refunded in cooling-off cases. Premium services are not refundable.
Products must be used as instructed. You are responsible for ensuring suitability for your pet.
Check ingredients before use. Discontinue use if adverse reactions occur and consult a veterinarian.
Promotions and discounts are subject to availability and may be withdrawn or restricted.
You agree not to misuse our website or engage in unlawful or abusive behaviour.
All content on this website belongs to us and may not be used without permission.
By submitting content, you grant us rights to use it. We may remove inappropriate content.
We do not exclude liability where unlawful. Otherwise:
Our total liability is limited to the order value.
We are not responsible for delays due to events outside our control.
We handle personal data according to our Privacy Policy.
These Terms are governed by the laws of England and Wales.
Email: support@petvitae.com
Last updated: 25 April 2026